Here are the most comprehensive cancellation policy terms for Baltic Shuttle, a bus company operating in Estonia:
- General Cancellations: Cancellations prior to departure typically receive a full or partial refund, minus any processing fees. The exact amount varies depending on the time of cancellation.
- Short Notice Cancellations: Cancellations made within a specific timeframe before departure, often 24 or 48 hours, may not receive a refund.
- No Shows: If you do not show up for your bus, you will not receive a refund. This includes missing the bus due to late arrival.
- Delayed or Cancelled Buses: If the bus is significantly delayed or cancelled by Baltic Shuttle, passengers may be entitled to compensation or a full refund.
- Changes to Bookings: Changes to bookings, including date, time, or route, may be subject to a fee. Some changes may not be permitted.
- Emergency Cancellations: In the case of an emergency, such as severe weather, a refund may not be provided. This varies depending on the company's policies and the nature of the emergency.
- Illness or Personal Emergencies: Cancellations due to illness or personal emergencies are typically not covered unless you have purchased specific travel insurance.
- Travel Insurance: Customers are strongly encouraged to purchase travel insurance to cover any unexpected cancellations.
Note: Policies can change, and exceptions may be made at the company's discretion. Always check with the company for the most accurate and up-to-date information.