Baltic Shuttle

Baltic Shuttle cheap bus tickets and best schedules

Address and Contact Information

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Phone

Baltic ShuttlePhone
+372 565 630 56

Email

Baltic ShuttleEmail
info@balticshuttle.ee

Location

Website

Baltic ShuttleWebsite
www.balticshuttle.ee

Frequently asked questions

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general

Flexible Cancellations

Cancellation Policy

cancellation_policy policy

Here are the most comprehensive cancellation policy terms for Baltic Shuttle, a bus company operating in Estonia:

  • General Cancellations: Cancellations prior to departure typically receive a full or partial refund, minus any processing fees. The exact amount varies depending on the time of cancellation.
  • Short Notice Cancellations: Cancellations made within a specific timeframe before departure, often 24 or 48 hours, may not receive a refund.
  • No Shows: If you do not show up for your bus, you will not receive a refund. This includes missing the bus due to late arrival.
  • Delayed or Cancelled Buses: If the bus is significantly delayed or cancelled by Baltic Shuttle, passengers may be entitled to compensation or a full refund.
  • Changes to Bookings: Changes to bookings, including date, time, or route, may be subject to a fee. Some changes may not be permitted.
  • Emergency Cancellations: In the case of an emergency, such as severe weather, a refund may not be provided. This varies depending on the company's policies and the nature of the emergency.
  • Illness or Personal Emergencies: Cancellations due to illness or personal emergencies are typically not covered unless you have purchased specific travel insurance.
  • Travel Insurance: Customers are strongly encouraged to purchase travel insurance to cover any unexpected cancellations.

Note: Policies can change, and exceptions may be made at the company's discretion. Always check with the company for the most accurate and up-to-date information.

Smooth Luggage

Luggage Policy

luggage_policy policy

Baltic Shuttle Luggage Policy

  • Each passenger is allowed to carry one piece of hand luggage with dimensions not exceeding 45cm x 35cm x 20cm, free of charge.
  • The hand luggage should fit under the seat or in the overhead compartments.
  • Maximum weight for hand luggage is 5 kg.
  • For larger baggage items, each passenger could check-in up to two bags, free of charge, maximum dimensions 85cm x 45cm x 35cm each.
  • Each checked bag should not exceed 25 kg in weight.
  • Additional or oversized baggage may be allowed subject to space availability and may incur extra charges.
  • Bags should be well packed, and the company accepts no liability for damage or loss of luggage or its contents.

Additional Charges

  • Extra or oversized baggage may incur a charge of 5-10 euros per item, subject to space availability.
  • Special equipment such as bikes, sports equipment or musical instruments may incur additional charges.

Items Allowed Inside The Baltic Shuttle

  • Personal items such as laptops, mobile phones, and small electronic devices.
  • Snacks and drinks for personal consumption during the journey, excluding alcohol.
  • Non-fragile and non-hazardous items packed securely within the luggage.

Items Not Allowed Inside The Baltic Shuttle

  • Any form of weapons or explosives.
  • Flammable or hazardous materials.
  • Alcohol and illegal drugs.
  • Large or bulky items that can't be securely stowed within the luggage compartments.
  • Live animals, except for service dogs.