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Address and Contact Information
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Phone
- CazmatransPhone
- 01/611-7774 | 060/888-777
- CazmatransEmail
- info@cazmatrans.hr
Location
- CazmatransLocation
- Avenija Marina Držića 4 10000 Zagreb
Website
- CazmatransWebsite
- cazmatrans.hr
Unleash Adventure
Explore with Cazmatrans
Travel with ease and affordability by choosing Cazmatrans. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.
Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
The cancellation policy for traveling on Cazmatrans in Croatia is as follows:
- If the cancellation is made more than 24 hours before the departure time:
- No cancellation fee will be charged.
- A full refund will be provided for the ticket price.
- If the cancellation is made less than 24 hours before the departure time:
- A cancellation fee of 50% of the ticket price will be charged.
- The remaining amount will be refunded.
- If the cancellation is made after the departure time or the passenger fails to show up:
- No refund will be provided.
Smooth Luggage
Luggage Policy
- Luggage Policy Terms on Cazmatrans:
- Each passenger is allowed to bring up to two pieces of luggage on board.
- The combined weight of the luggage must not exceed 30 kilograms.
- The maximum dimensions for each piece of luggage are 70cm x 50cm x 27cm.
- Passengers are responsible for their own luggage and must ensure it is properly labeled with their name and contact information.
- Luggage should be securely closed and not contain any fragile or perishable items.
- Passengers must be present when their luggage is being loaded or unloaded from the bus.
- Extra Taxes on Luggage:
- No extra taxes apply for the standard luggage allowance.
- If the combined weight of the luggage exceeds 30 kilograms, an additional fee of 10 euros per extra kilogram will be charged.
- Any oversized luggage which does not meet the maximum dimensions will incur an extra fee of 15 euros per piece.
- Luggage exceeding the weight limit or not meeting the dimensions may be refused at the discretion of Cazmatrans.
- What is Allowed to Bring:
- Bicycles (must be disassembled and securely packed)
- Strollers and baby carriages
- Small musical instruments
- What is Not Allowed to Bring:
- Firearms, explosives or any other dangerous weapons
- Flammable or hazardous materials
- Live animals (excluding service animals)
- Perishable goods or items requiring special handling
- Any illegal substances
Pet-Friendly Guidelines
Pet Policy
- Pet Policy for Cazmatrans:
- Pets are allowed on Cazmatrans buses, subject to certain conditions and restrictions.
- Pets allowed on the bus:
- Dogs and cats are allowed on the bus.
- Dogs must be kept on a leash and muzzled, if necessary.
- Cats must be transported in carriers or crates.
- Pets not allowed on the bus:
- Exotic animals and reptiles are not allowed.
- Farm animals or livestock are not allowed.
- Pets that are aggressive, disruptive or pose a threat to other passengers are not allowed.
- Passengers are responsible for the behavior and cleanliness of their pets during the journey.
- Pets should not occupy a seat and should remain on the floor or on the passenger's lap.
- Pet owners must ensure that their pets do not cause any inconvenience or discomfort to other passengers.
- Any damage caused by pets to the bus or other passengers' belongings is the responsibility of the pet owner.
- Passengers must comply with all applicable laws and regulations related to pet transportation.