Danish Rails (DSB)

Danish Rails (DSB) cheap train tickets and best schedules

Address and Contact Information

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Phone

Danish Rails (DSB)Phone
+45 70 13 14 18

Location

Website

Danish Rails (DSB)Website
www.dsb.dk

Frequently asked questions

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Booking and Managing Your Journey

Customer Support and Feedback

Pet Policy

Safety, Insurance, and Emergency Procedures

Travel Interruptions and Cancellations

On-Board Experience and Amenities

Rewards, Affiliations, and Special Programs

Routes, Schedules, and Travel Planning

Special Travel Options and Seasonal Services

Luggage and Special Items Transport

Pricing, Payment, and Tickets

International Travel

Accessibility and Special Needs

Special Travel Needs and Services

Flexible Cancellations

Cancellation Policy

cancellation_policy policy

DSB (Danish Rails) Cancellation Policy

  • No charges: You can cancel your ticket without any charges if the cancellation is made within the same day of purchase (Danish time zone). Refunds will be processed in the same form the payment was made.
  • 24 hours prior: Tickets can be cancelled up to 24 hours before the departure time with a cancellation fee. Refunds will be issued minus the cancellation fee.
  • Less than 24 hours: If the cancellation is made less than 24 hours before departure, no refund will be made unless travel insurance covers the scenario.
  • Orange tickets: For Orange tickets, these can be changed to another departure on the same route on the day of travel for a fee, but cannot be cancelled.
  • No show: If you don't show up for the train and haven't cancelled your ticket, no refund will be issued.
  • Season tickets: Season tickets have their own terms and conditions for cancellation which might offer a proportional refund. The cancellation costs may apply.
  • General conditions: All cancellations must be made through the DSB app, website, customer service centre, or at a DSB ticket office. It isn't sufficient to just inform the train staff.
  • Extenuating circumstances: In extenuating circumstances like a major delay, DSB adheres to the national and international regulations covering passenger rights in rail transport.

Note that these policies are subject to change and the most accurate source for this information will be the DSB website or customer service centre.

Smooth Luggage

Luggage Policy

luggage_policy policy

DSB (Danish Rails) Luggage Policy

  • Every passenger can bring up to two pieces of ordinary luggage.
  • The total weight of the ordinary luggage must not exceed 30 kg.
  • Larger items, such as prams, bicycles, and other similar objects, are only allowed if there is enough storage space available on the train, and may require a separate ticket.
  • Hand luggage is limited to one bag or item weighing a maximum of 10 kg, and it must not exceed the dimensions of 55cm x 40cm x 23cm.
  • The luggage must not obstruct aisles, exits or seats, and should be stored in designated areas.
  • Items that could harm or inconvenience other passengers are not allowed.

Extra Charges and Restrictions

  • There might be an additional charge for larger items such as bicycles, which may require an extra ticket to be purchased.
  • Passengers are responsible for transport, loading, and unloading of their own luggage.

Items Allowed and Not Allowed on Danish Rails

  • Allowed items: Personal belongings, ordinary luggage, hand baggage, foldable prams/strollers, small pets (with conditions), and bicycles (with a bicycle ticket).
  • Non-allowed items: Dangerous goods, such as weapons, explosives, flammable and corrosive substances, are not allowed. Large animals are also not permitted.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy

Based on the Danish Rails (DSB) website, here are the key points regarding their pet policy:

  • Small pets, including dogs, cats, rabbits, etc. can be carried free of charge.
  • These pets must be kept in a box, case, basket, or similar, which you can easily carry with you.
  • Dogs of all sizes can be carried on DSB trains. For large dogs, a special dog ticket must be purchased, equivalent in price to a children's ticket.
  • Dog owners are requested to show consideration for their fellow passengers. People who are allergic or afraid of dogs should not be inconvenienced.
  • Guide dogs and assistance dogs, traveling with the person they are to guide/assist, always travel free of charge.

As for pets not allowed on DSB trains, such details are usually not specifically listed. However, this usually includes:

  • Animals perceived to be aggressive or dangerous.
  • Exotic animals that could cause distress to other passengers.
  • Any animals not kept safely in a carrier or on a leash.

If you're planning to bring an unusual pet on the train, it would be best to get in touch with DSB directly to clarify their policy.

If you're traveling with another train company in Denmark and you're unsure about their pet policies, a good rule of thumb is to assume that small pets kept in a carrier might be allowed while large dogs would require a separate ticket. However, you should always check with the specific train company to confirm their pet policies.