Greyhound South Africa cheap bus tickets and best schedules

• Cancellation more than 48 hours before departure: If you cancel your ticket over 48 hours prior to departure, you can get a refund minus a 20% cancellation fee.
• Cancellation between 48 hours and 6 hours before departure: A cancellation fee worth 50% of the ticket fare will be charged if you cancel your booking between 48 hours and 6 hours before departure time.
• Cancellation less than 6 hours before departure or after departure: Greyhound has a strict policy for cancellations less than 6 hours before the scheduled departure time or after departure. No refunds will be given for such cancellations. Exceptional cases may be considered on merit.
• Schedule changes by Greyhound: If Greyhound makes a significant change to the departure time (more than 2 hours), you will have the option to get a full refund or to reschedule your trip with no fee applied.
• Illness or death: In case of illness or death of the passenger, immediate family member, or traveling companion, Greyhound will consider refunding tickets on provision of appropriate official documentation, such as a death certificate or doctor's note. Any refunds in these situations are made at Greyhound’s discretion.
• No Show: If you do not cancel your trip, do not show up for the trip, or arrive after the bus has left, it will be considered a "no show" and you will lose the full fare of the ticket.
• Insurance Claim: If travel insurance has been purchased and the cancellation is due to reasons covered by your insurance, you may be able to claim a full refund from your insurance company - dependant on their terms and conditions.

Greyhound South Africa Luggage Policy

• Each passenger is allowed 2 checked luggage items not exceeding 80cm x 60cm x 30cm in size.
• The combined weight of the two items should not exceed 30kg.
• Any additional luggage beyond this limit will be subject to additional charges.
• Sporting equipment such as golf bags or bicycles can be transported at an additional charge per item and must be packed in a proper protective bag or case.
• Baby strollers and other baby items can be transported free of charge in addition to the luggage allowance. They must be collapsibly folded.
• Greyhound South Africa will not transport flammable, explosive, corrosive, or poisonous substances.
• Unaccompanied luggage cannot be shipped.
• Greyhound is not responsible for the loss or damage of unchecked luggage and personal belongings.

Additional Charges & Taxes on Luggage

• Luggage exceeding the permitted weight (30kg) and size (80cm x 60cm x 30cm) will be subject to additional charges.
• Sporting equipment such as golf bags and bicycles will be transported at an additional charge per item.
• The additional charges depend on the type of luggage and its weight.

Permitted and Prohibited Items

• Passengers are allowed to bring items like books, electronic devices, small personal items, and food and drinks inside the Greyhound coach.
• Alcoholic drinks, hazardous materials, firearms or weapons are not allowed inside the Greyhound coach.
• Greyhound South Africa reserves the right to refuse carriage of any item it deems unsuitable for transportation.

General Bus Pet Policy

• Pets are usually not allowed on buses, with the exception of trained service animals that assist people with disabilities.
• Service Animals must be under the control of their handlers at all times.
• Service Animals must remain on the floor without blocking the aisle or on their handler's lap, but not on seats.
• The pet owner may need to provide a document stating that the pet is a certified service animal.
• Non-service animals, including pets, comfort animals, emotional support animals or therapy animals, are usually not allowed on buses.

Pets Allowed

• Certified service animals which assist people with disabilities.

Pets Not Allowed

• Cats and dogs that are not service animals.
• Any kind of exotic animal including snakes, other reptiles, ferrets, rodents etc.