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MÁV's Cancellation Policy Terms

• Refunds: If a passenger decides to cancel their journey, MÁV allows for tickets to be returned and refunded. However, refunds are subject to terms and conditions. It's typically possible to get a refund up to 1 hour before the departure, but a small handling fee may be deducted.
• Timeframe for Cancellation: MÁV usually offers a full refund if a ticket is cancelled 72 hours (3 days) before the scheduled departure. However, if the cancellation is later, a cancellation fee might be applied.
• Online Purchases: The refund process for tickets purchased online might differ slightly. Refund claims need to be made using the same method of online booking.
• No Show: If you don't cancel your ticket in advance and don't show up for the train, there will be no refund available.
• Cancellations due to Operator: If your train is cancelled by MÁV itself due to unforeseen circumstances or operational changes, you are entitled to a full refund without any cancellation charges.
• Discounted Tickets: The refund policy for discounted tickets may vary from the normal fares. Normally discounted tickets are non-refundable.
• Season Tickets: If a season ticket is returned for refund, the unused portion is calculated, and a administration fee is deducted.
• Passenger Illness: If you are unable to travel due to illness, a doctor's note should be obtained and submitted to MÁV for potential refund eligibility.

Please remember that the detailed conditions can be found in MÁV's General Terms and Conditions of Carriage.

Luggage Policy:

• You can bring a maximum of three pieces of hold baggage per passenger, free of charge.
• The maximum weight of each baggage piece must not exceed 50 kg.
• The dimensions of each luggage piece must not exceed 300 cm.
• Above the defined limits, an extra fee is required. This is referred to as the large-sized luggage fee.
• The luggage must be placed only in the designated areas, not blocking the aisles and exits.
• The passenger is responsible for the safety and secure positioning of their luggage.

Extra Taxes on Luggage:

• For baggage that exceeds the dimensions of 300 cm, an additional fee will be charged. Check the official website for the up-to-date pricing.
• If the luggage limit of three pieces is exceeded, you will need to pay an additional fee.

What's Allowed and What Isn't:

• Passengers are allowed to bring personal items like backpacks, handbags, laptops, cameras without the need for an extra fee.
• Small pets, if transported in well-closed, secure and clean receptacles, are allowed free of charge. Dogs are allowed if they have a leash and a muzzle, but a half-price ticket is required. Guide dogs for the blind can travel for free.
• Bicycles are allowed only in designated bicycles-carrying carriages with an extra bicycle ticket.
• Hazardous materials, explosive, corrosive, flammable, or radioactive items are not allowed.
• Weapons are prohibited unless they are entirely unloaded and safely wrapped.
• The transport of items that can cause nuisance or harm to passengers due to their shape, nature, smell or packaging is not permitted.

MÁV Pet Policy:

• Small pets (dogs, cats, birds, etc.) can travel on MÁV trains for free if they are in a suitable, closed, clean, and non-smelly carrying case which does not bother other passengers.
• For larger dogs that cannot be carried in a case, you will need to buy a half-price ticket. This price is maintained regardless of the distance traveled.
• Larger dogs must be kept on a leash and must wear a muzzle throughout the whole journey.
• The owner or keeper of the pet must ensure that the pet does not cause harm, danger, or disturbance to the persons present during the journey. In case of non-compliance, the conductor has the right to remove the passenger and the pet from the vehicle.
• The conductor may not allow the pet owner to travel or to continue the journey if the transportation of the pet causes discomfort to the other passengers.

Allowed Pets:

• Small domestic animals (dogs, cats, birds, etc.) if they are in a carrying case.
• Larger dogs on a leash and with a muzzle.

Not Allowed Pets:

• Any animal not considered as a pet (e.g., livestock, exotic animals, reptiles).
• Pets that cause nuisance or pose a danger to passengers.
• Dogs without a leash and muzzle.