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Address and Contact Information
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Phone
- NordWestBahnPhone
- +49 541 20024321
- NordWestBahnEmail
- dialog@nordwestbahn.de
Location
- NordWestBahnLocation
- Franz-Lenz-Straße 5 49084 Osnabrück
Website
- NordWestBahnWebsite
- www.nordwestbahn.de
Unleash Adventure
Explore with NordWestBahn
Travel with ease and affordability by choosing NordWestBahn. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.
Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
<ul> <li>If you cancel your trip at least 2 hours before the scheduled departure time, you will be eligible for a full refund.</li> <li>Cancellations made less than 2 hours before the scheduled departure time will not be eligible for a refund.</li> <li>In case of a trip cancellation by NordWestBahn, passengers will be offered the choice of a full refund or an alternative trip.</li> <li>If the trip is cancelled due to severe weather conditions, natural disasters, or any other unforeseen circumstances, passengers will be informed about the cancellation and offered the choice of a refund or an alternative trip.</li> <li>Passengers who miss their scheduled departure or fail to arrive at the boarding point on time will not be eligible for a refund.</li> <li>Passengers are responsible for ensuring they have valid travel documents and adhering to any visa requirements. Cancellations due to insufficient or expired travel documents will not be eligible for a refund.</li> <li>The cancellation policy applies to both one-way and round-trip tickets.</li></ul>
Smooth Luggage
Luggage Policy
<h2>Luggage Policy on NordWestBahn in Germany</h2>
- Luggage Allowance: Passengers are allowed to bring luggage on NordWestBahn, subject to certain guidelines and restrictions.
- Carry-On Luggage: Each passenger is allowed to bring one piece of carry-on luggage on board, which should be able to fit in the overhead compartments or under the seat.
- Checked Luggage: Passengers can also check-in larger luggage items, which will be stowed in the designated luggage compartments.
- Luggage Size Restrictions: The maximum dimensions for checked luggage are typically 75cm x 50cm x 30cm.
- Luggage Weight Restrictions: The weight limit for checked luggage is usually 30kg, but it is always recommended to check with NordWestBahn for any specific weight restrictions.
- Luggage Taxes: NordWestBahn does not usually charge extra taxes or fees for standard luggage within the prescribed limits.
- Excess Luggage: In case your luggage exceeds the allowed weight or size limits, additional charges may apply. It is advised to contact NordWestBahn for the precise rates and regulations regarding excess luggage.
- Clothing and Personal Items: Passengers are permitted to bring clothing, toiletries, and other personal items necessary for their journey.
- Food and Drinks: Snacks and non-alcoholic beverages are generally allowed to be brought on board NordWestBahn.
- Laptop Bags and Handbags: Laptop bags, backpacks, handbags, and similar personal bags are generally allowed as carry-on items.
- Bicycles: NordWestBahn allows passengers to bring their bicycles on board, subject to availability of storage space and additional fees.
- Restricted Items: Passengers are prohibited from bringing hazardous materials, flammable substances, explosives, firearms, and other dangerous objects.
- Animals (unless certified assistance animals): Unless it is a certified assistance animal, pets and animals are generally not allowed on NordWestBahn.
Pet-Friendly Guidelines
Pet Policy
- Pet Policy on NordWestBahn:
- Pets are allowed on NordWestBahn buses, but certain restrictions apply.
- Pets Allowed:
- Dogs
- Cats
- Small domestic animals (such as rabbits, guinea pigs, hamsters, etc.)
- Pets Not Allowed:
- Farm animals
- Reptiles
- Wild animals
- Pets must be kept in suitable containers/carriers for the entire duration of the journey.
- Pets are not allowed on seats and should not cause any inconvenience to fellow passengers.
- Pet owners are responsible for the behavior, cleanliness, and hygiene of their pets.
- Pet owners must ensure that their pets do not damage the bus or cause any disturbances.
- Pets must comply with all applicable laws and regulations regarding vaccinations and documentation.
- It is recommended to inform the bus driver about traveling with a pet during boarding.
- NordWestBahn reserves the right to deny transportation to any pet that poses a threat or disturbance to other passengers or staff.