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Sais Autolinee Bus Cancellation Policy Overview

• Standard Cancellation: Usually, passengers are allowed to cancel their ticket up until a certain time before departure. The specific time limit may vary, but typically tickets can be canceled up to 24 hours before departure. After this point, cancellation may not be possible or may incur a penalty fee.
• Partial Refund: If you cancel your ticket within the cancellation period, often you may be entitled to a partial or even full refund, depending on the terms and conditions of Sais Autolinee.
• Non-Refundable Tickets: Certain ticket types, particularly those that are discounted or promotional, may be non-refundable regardless of when you cancel. Always check the terms and conditions when purchasing such tickets.
• Illness or Emergencies: If you are unable to travel due to illness or an emergency, you may be able to cancel your ticket and receive a refund. This will likely require documentation, such as a doctor’s note.
• Changes to Bus Schedule: If Sais Autolinee changes the bus schedule after you've purchased your ticket, generally you are entitled to cancel your ticket and request a full refund.
• Bus Cancellations: If Sais Autolinee cancels the bus you were scheduled to travel on, you are usually entitled to a full refund or you may be offered the next available travel option.
• Insurance Coverage: It is recommended to consider purchasing travel insurance that covers cancellations, which would allow you to get a refund in certain situations not covered by Sais Autolinee’s cancellation policy.

Please note that each case will be evaluated individually based on the specific circumstances and the terms and conditions stated by Sais Autolinee at the time of ticket purchase.

Sais Autolinee Luggage Policy

• Each ticketed passenger is permitted one piece of luggage to be stored in the bus trunk free of charge.
• The size and weight of the luggage must be in line with the luggage storage compartments on the bus.
• Additional pieces of luggage may be subject to an extra charge, depending on availability of space in the storage compartment.
• Passengers are responsible for loading and unloading their own luggage under the watch of the driver or a company representative.
• Sais Autolinee is not responsible for any lost, damaged, or stolen luggage.

Extra Fees for Luggage

• Additional luggage beyond the one-piece limit may incur extra fees. The costs can vary depending on factors like the size, weight, and destination of the luggage.
• For precise fee details, passengers are advised to contact Sais Autolinee directly or check with the ticket counter at the bus station.

Restrictions on Carried Items

• Passengers must not transport any items that contravene any applicable laws or regulations, including: explosive, flammable, radioactive, corrosive, or otherwise dangerous materials.
• The transportation of pets, with the exception of guide dogs, is generally not allowed.
• Food and drinks are permitted on board but must be consumed responsibly with respect to the bus cleanliness and fellow passengers.
• Sais Autolinee reserves the right to refuse any luggage or carried items that it deems unsafe, inappropriate, or disruptive to the comfort of other passengers.