Serbian Railways

Serbian Railways cheap train tickets and best schedules

Address and Contact Information

Access crucial details for a hassle-free visit to our transportation hub. Find our address and contact information, ensuring a smooth and convenient travel experience. Get in touch and navigate effortlessly to your destination.

Phone

Serbian RailwaysPhone
+381 11 3618344

Email

Serbian RailwaysEmail
medijacentar@srbrail.rs

Location

Serbian RailwaysLocation
Nemanjina 6, Belgrade, Serbia

Website

Serbian RailwaysWebsite
www.zeleznicesrbije.com

Frequently asked questions

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Rewards, Affiliations, and Special Programs

Booking and Managing Your Journey

On-Board Experience and Amenities

Customer Support and Feedback

Special Travel Options and Seasonal Services

Routes, Schedules, and Travel Planning

Safety, Insurance, and Emergency Procedures

Travel Interruptions and Cancellations

Special Travel Needs and Services

Pricing, Payment, and Tickets

International Travel

Accessibility and Special Needs

Luggage and Special Items Transport

Pet Policy

Flexible Cancellations

Cancellation Policy

cancellation_policy policy

Please note that these are general terms and conditions that are typically found in cancellation policies. The specific cancellation policy for Serbian Railways may be different and should be confirmed directly with the company.

Cancellation Policy

  • In the event of a cancellation by the passenger, the train ticket is refundable up to a certain percentage based on how soon before the journey the ticket is canceled. This varies from 90% if canceled 48 hours prior, 75% if 24 hours prior to 50% if less than 24 hours prior.
  • If the train is canceled by Serbian Railways due to unforeseen circumstances (e.g., extreme weather conditions, maintenance work, operational difficulties), passengers may request a full refund or change their tickets for a later date without any charges.
  • If the train is delayed and as a result, it affects the passenger’s travel plan causing them to cancel, a full refund or transfer to another train can be requested. Proof of delay should be provided.
  • In the case where the passenger misses the train due to their own fault, no refund is usually provided unless the ticket type is a flexible one, conditions of which should be checked at the time of booking.
  • Group bookings might have different cancellation policies, it is advisable to check this at the time of purchase.
  • If the passengers have any additional services booked with the ticket like meals or bedding, these charges might not be refunded.
  • Any refund due should be claimed within a certain time frame, failing of which could lead to losing the right to claim the refund.

Please consult the Serbian Railways official website or contact their support for the actual cancellation policy.

Smooth Luggage

Luggage Policy

luggage_policy policy

Serbian Railways Luggage Policy

  • Each passenger is entitled to transport free of charge, as hand luggage, personal belongings up to a weight of 15 kg.
  • The dimensions of hand luggage must not exceed 100x60x30 cm.
  • Excess luggage is charged according to the Serbian Railways's tariff.
  • Sharp or dangerous items, including weapons, should not be part of the luggage.
  • Special regulations and fees are applied for the transportation of pets or bulky items such as bicycles.
  • It is the passenger's responsibility to look after their luggage throughout the journey.
  • Serbian Railways is not liable for lost, stolen or damaged luggage.

Extra Tariffs

  • For oversized luggage, an additional charge is applicable, outlined in the railway tariffs.
  • Additional charges may also apply for sports equipment transport, depending on its size and weight.

Prohibited Items

  • Transporting flammable, explosive, toxic or otherwise harmful substances is strictly forbidden.
  • It's not allowed to carry items that may cause harm or discomfort to other passengers.
  • Weapons and sharp or dangerous items of any kind, unless properly packed and declared.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
I'm sorry, I was unable to find specific information regarding the pet policy for Serbian Railways. However, here is a default train pet policy that could be potentially applicable:

Default Train Pet Policy in Serbia:

  • Pet dogs, cats, small pets, and birds are usually allowed on trains.
  • All pets must be kept in suitable, closed containers all throughout the journey.
  • The responsibility of feeding and taking care of the pet lies solely with the owner/passenger.
  • Any damage caused by the pet will be the owner's responsibility to pay for.
  • Passengers must make sure their pet does not cause inconvenience or disturbance to any other passenger.
  • Dogs that are too big to be transported in a pet carrier may need to wear a muzzle and kept on a leash.
  • Giant breeds, aggressive breeds and/or fighting dogs may not be allowed on some trains.
  • Service dogs are allowed to travel without any restriction but they should be identified as such.

Types of Pets Allowed:

  • Small dogs
  • Cats
  • Small birds
  • Small mammals (e.g., rabbits, hamsters)

Types of Pets Not Allowed:

  • Large dog breeds that cannot be contained in a cage or carrier
  • Aggressive breeds
  • Fighting dogs
Please note that this is a general guideline. Policies may vary by train operator, so it's always a good idea to check with the specific train company before you travel.