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Address and Contact Information
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Phone
- Sigma BusPhone
- +48508314466
- Sigma BusEmail
- drat@onet.eu
Location
- Sigma BusLocation
- SĄSPÓW 204 A 32-048 JERZMANOWICE
Website
- Sigma BusWebsite
- sigmabustransport.pl
Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
- Cancellation Policy for Sigma Bus in Poland:
- 1. Cancellation by the passenger:
- If the cancellation is requested 48 hours or more before the scheduled departure time, a full refund will be provided.
- If the cancellation is requested between 24 and 48 hours before the scheduled departure time, a 50% refund will be provided.
- No refund will be provided for cancellations requested less than 24 hours before the scheduled departure time.
- 2. Cancellation by Sigma Bus:
- In the event that Sigma Bus cancels a trip, passengers will receive a full refund.
- Sigma Bus reserves the right to cancel a trip due to unforeseen circumstances such as extreme weather conditions, strikes, or any other situation that may jeopardize passenger safety.
- 3. No-show Policy:
- If a passenger fails to board the bus without prior cancellation or notification, no refund will be provided.
- 4. Refund Process:
- All refund requests must be made through the official Sigma Bus website or by contacting their customer service directly.
- Refunds will be processed within 7-14 business days to the original payment method used during the booking.
- Refunds may be subject to administrative or processing fees.
Smooth Luggage
Luggage Policy
- Passengers are allowed to bring up to two pieces of luggage.
- The dimensions of each piece of luggage must not exceed 70 cm x 30 cm x 50 cm.
- The total weight of the luggage must not exceed 30 kg.
- Passengers are also allowed to bring one small piece of hand luggage, such as a laptop bag or small backpack.
- Additional luggage or oversized items may require an extra fee.
- Any extra fees for additional luggage must be paid at the time of boarding.
- Passengers are not allowed to bring any dangerous or prohibited items, such as firearms, explosives, flammable substances, or perishable goods.
- Passengers are responsible for the safety and security of their own luggage.
- Sigma Bus reserves the right to inspect any luggage for security purposes.
Pet-Friendly Guidelines
Pet Policy
- Pets are allowed on Sigma Bus with certain restrictions and guidelines that must be followed by passengers.
- Only small pets are allowed to travel on the bus.
- Pets must be well-behaved, controlled, and accompanied by their owners at all times.
- Pets must be properly confined and/or restrained in a suitable carrier or crate.
- Pets are not allowed to roam freely inside the bus.
- All pets must have valid identification tags and necessary vaccination documentation.
- Pets must not cause any inconvenience or discomfort to other passengers.
- Passengers are responsible for the behavior, cleanliness, and any potential damages caused by their pets.
- Pets with offensive odor or poor hygiene may be denied boarding.
- Pets that may pose a threat to the safety or well-being of other passengers or staff are strictly prohibited.