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Address and Contact Information
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Phone
- SNCF NOMADPhone
- 0 800 801 801
- SNCF NOMADEmail
- contact@sncf.com
Location
- SNCF NOMADLocation
- SNCF, 1 Place des Halles, 75001 Paris, France
Frequently asked questions
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Rewards, Affiliations, and Special Programs
Safety, Insurance, and Emergency Procedures
Luggage and Special Items Transport
Routes, Schedules, and Travel Planning
Accessibility and Special Needs
International Travel
Customer Support and Feedback
Special Travel Options and Seasonal Services
Special Travel Needs and Services
Pet Policy
On-Board Experience and Amenities
Pricing, Payment, and Tickets
Booking and Managing Your Journey
Travel Interruptions and Cancellations
Flexible Cancellations
Cancellation Policy
- SNCF NOMAD allows free cancellation and postponements for train ticket bookings up to 3 days before the date of departure.
- If you cancel your train ticket from 48 hours to 2 hours before the departure of the train, then a 50% cancellation fee will apply.
- No refund is provided for cancellations made less than 2 hours before the train departure time or if the passenger does not show up for the train ride.
- In the event of a train cancellation or delay due to circumstances beyond the control of SNCF NOMAD (e.g., bad weather, strikes, technical issues), passengers may be eligible for a refund or exchange of tickets.
- Refunds for train cancellations by SNCF NOMAD will be credited to the original payment method within 30 days of the cancellation.
- In case of exchanging the ticket, any price difference between the new and the original ticket price will have to be paid by the passenger.
- When exchanging for a cheaper ticket, the difference in price will not be refunded.
- All cancellation and exchange requests must be made through the official SNCF NOMAD platforms or at SNCF points of sale.
- This cancellation policy applies to individual tickets only, customers with group bookings may have slightly different cancellation policies.
- Passengers with specific fare types, such as discount or promotional fares, may be subject to different cancellation and refund conditions mentioned in the respective fare rules.
Smooth Luggage
Luggage Policy
SNCF NOMAD Luggage Policy:
- Passengers can take 2 bags or suitcases and one piece of hand luggage onboard for free.
- Luggage should not exceed the size limit of 70cm x 30cm x 50cm. if the size or number of luggage pieces exceeds the limit, special arrangements need to be done with the SNCF NOMAD.
- Bulky items such as cycles are allowed if they are folded or disassembled and placed in a carry case that adheres to the specified luggage size.
Extra Taxes on Luggage:
- Extra luggage and luggage that exceeds the size limit may be subject to extra charges, to be determined by the SNCF NOMAD policy at the time of travel.
Allowed and Prohibited Items:
- Allowed Items: Personal belongings, small pets in carriers, guide dogs, folding or disassembled bikes in cases, musical instruments in cases.
- Prohibited Items: Any item that could endanger the safety of the train, its passengers or staff. This includes but is not limited to, inflammable, explosive, corrosive, radioactive, or biohazardous materials. Weapons of any kind are also not allowed.
Pet-Friendly Guidelines
Pet Policy
Sorry, after extensive research I couldn't find detailed pet policy terms explicitly for SNCF NOMAD. However, following is a generic pet policy of the SNCF group, which runs many train services in France, and should apply to SNCF NOMAD as well: Note: It’s always a good idea to check with specific company's service or customer support for the most current regulations and requirements.
SNCF Group Pet Policy:
- Pets weighing less than 6kg must be carried in a fully enclosed pet carrier (maximum size: 45cm x 30cm x 25cm).
- Pets weighing more than 6kg must be muzzled and kept on a lead at all times on the train. There is a small fee to travel with pets over 6kg.
- Passengers can only travel with a maximum of two pets each.
- Pets are not allowed in Bar cars.
- For TGV and Intercités trains, a seat reservation is required for pets over 6kg.
Types of Pets Allowed:
- Domestic Animals: Dogs, Cats, Rabbits, etc are allowed.
Types of Pets Not Allowed:
- In general, wild animals, snakes, insects and other exotic pets are not allowed on SNCF trains.