Sweg

Sweg cheap train tickets and best schedules

Address and Contact Information

Access crucial details for a hassle-free visit to our transportation hub. Find our address and contact information, ensuring a smooth and convenient travel experience. Get in touch and navigate effortlessly to your destination.

Phone

Email

SwegEmail
info@sweg.de

Location

Website

SwegWebsite
www.sweg.de
Unleash Adventure

Explore with Sweg

Travel with ease and affordability by choosing Sweg. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.

Frequently asked questions

Find Quick Solutions to Your Concerns: Explore Our User-Friendly FAQ Section. Get the Information You Need in a Snap!

On-Board Experience and Amenities

Routes, Schedules, and Travel Planning

Pricing, Payment, and Tickets

Special Travel Needs and Services

International Travel

Special Travel Options and Seasonal Services

Booking and Managing Your Journey

Travel Interruptions and Cancellations

Safety, Insurance, and Emergency Procedures

Accessibility and Special Needs

Luggage and Special Items Transport

Customer Support and Feedback

Rewards, Affiliations, and Special Programs

Pet Policy

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Flexible Cancellations

Cancellation Policy

cancellation_policy policy
<h3>Cancellation Policy for Train Travel with Sweg in Germany</h3>
  • In the event of a cancellation or change of travel plans, please refer to Sweg's official cancellation policy for specific terms and conditions.
  • Cancellation requests must be made in accordance with Sweg's guidelines to be eligible for a refund.
  • Here are the key cancellation scenarios and their corresponding refund policies:
    • Cancellation by Sweg:
      • If Sweg cancels a train, passengers are entitled to a full refund.
    • Voluntary Cancellation by Passenger:
      • If a passenger voluntarily cancels their train ticket, the refund amount depends on the time of cancellation:
      • - If canceled up to 48 hours before departure, passengers are entitled to a full refund.
      • - If canceled between 48 hours and 15 minutes before departure, passengers may receive a partial refund or travel voucher, subject to Sweg's discretion.
      • - No refund or travel voucher will be provided for cancellations made less than 15 minutes before departure.
    • Missed Train:
      • If a passenger misses their train due to personal reasons (e.g., late arrival), the ticket is considered unused, and no refund or travel voucher will be provided.
    • Train Delays:
      • If a train is significantly delayed or canceled, passengers may be entitled to compensation or alternative transportation, as per Sweg's delay compensation policy. Contact Sweg's customer service for further assistance.
  • Please note that the above cancellation policy is a general outline, and specific terms may vary depending on the type of ticket, fare class, promotions, and other factors. It is recommended to review Sweg's official terms and conditions for complete and up-to-date information.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • Luggage Policy on Sweg in Germany:
    • Free Luggage Allowance:
      • Each passenger is allowed to carry a maximum of 2 pieces of luggage.
      • The total weight of all luggage combined must not exceed 30 kilograms (66 pounds).
      • The maximum dimensions for each piece of luggage are 70cm x 50cm x 30cm (27.5in x 19.5in x 11.8in).
    • Extra Taxes on Luggage:
      • If a passenger exceeds the free luggage allowance, additional charges will apply.
      • The extra tax rate for excess luggage is €5 per kilogram (€2.27 per pound).
    • Allowed Items:
      • Passengers are allowed to bring personal items such as handbags, briefcases, and laptop bags.
      • Small musical instruments, like violins, are also permitted as long as they can be stowed safely.
      • Pets, including small dogs and cats, are allowed for a fee and must be transported in an appropriate carrier.
    • Prohibited Items:
      • Explosives, flammable substances, and toxic chemicals are strictly prohibited.
      • Weapons or any objects that can be used as weapons are not allowed.
      • Live animals (except for pets) and large musical instruments are not permitted on board.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Pets are allowed to travel on Sweg trains in Germany.
  • Passengers can bring small domestic pets on board.
  • The following pets are allowed:
    • Dogs
    • Cats
    • Small birds (in a secure cage)
    • Hamsters, guinea pigs, and small rodents (in an appropriate carrier)
  • Pets must be kept in appropriate carriers or on a leash and under control at all times.
  • Pets are not allowed in the dining or restaurant cars.
  • Pets are not allowed to occupy seats. Passengers should keep their pets in the designated pet areas or under their own seats.
  • Pets must not disturb or inconvenience other passengers.
  • Pets must not soil or damage the train.
  • Passengers are responsible for their pet's behavior and care during the journey.
  • Pets must be vaccinated and have a valid health certificate if required by law.