Westbahn

Westbahn cheap train tickets and best schedules

Address and Contact Information

Access crucial details for a hassle-free visit to our transportation hub. Find our address and contact information, ensuring a smooth and convenient travel experience. Get in touch and navigate effortlessly to your destination.

Phone

WestbahnPhone
+43 1 899 00

Email

Website

WestbahnWebsite
westbahn.at
Unleash Adventure

Explore with Westbahn

Travel with ease and affordability by choosing Westbahn. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.

Frequently asked questions

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Booking and Managing Your Journey

Safety, Insurance, and Emergency Procedures

Travel Interruptions and Cancellations

International Travel

Pricing, Payment, and Tickets

Special Travel Needs and Services

Rewards, Affiliations, and Special Programs

Luggage and Special Items Transport

Accessibility and Special Needs

On-Board Experience and Amenities

Special Travel Options and Seasonal Services

Pet Policy

Routes, Schedules, and Travel Planning

Customer Support and Feedback

Flexible Cancellations

Cancellation Policy

cancellation_policy policy
<h1>Westbahn Train Travel Cancellation Policy</h1><ul> <li>If the train is canceled by Westbahn, passengers are entitled to a full refund of the ticket price.</li> <li>Passengers can cancel their tickets up to 15 minutes before the scheduled departure time.</li> <li>For cancellations made more than 24 hours before departure, passengers will receive a full refund.</li> <li>Cancellations made between 24 hours and 15 minutes before departure will incur a cancellation fee.</li> <li>The cancellation fee is 50% of the ticket price for regular tickets and 25% of the ticket price for discounted tickets.</li> <li>No refunds are provided for cancellations made less than 15 minutes before departure.</li> <li>Passengers are responsible for canceling their tickets in advance to claim a refund.</li> <li>Refunds will be issued within 14 days of the cancellation request.</li> <li>Passengers are allowed to rebook their tickets without incurring any fees.</li> <li>Rebooking must be done at least 15 minutes before the original departure time.</li> <li>In case of train delays, passengers may be eligible for compensation according to Westbahn's delay policy.</li> <li>Passengers must present their ticket or booking confirmation when requesting a refund or rebooking.</li></ul>

Smooth Luggage

Luggage Policy

luggage_policy policy
Luggage Policy on Westbahn (Austria)
  • Luggage Allowance:
    • Passengers are allowed to bring up to 3 pieces of luggage free of charge.
    • The total weight of all luggage should not exceed 50 kilograms.
    • The sum of length, width, and height of each piece must not exceed 250 centimeters.
    • Passengers are responsible for their own luggage at all times during the journey.
  • Additional Luggage and Fees:
    • Extra luggage (4th piece onwards) will incur a fee. It is recommended to purchase additional luggage tickets in advance.
    • Each additional piece of luggage must not exceed the dimensions of 80x60x30 centimeters and weigh more than 30 kilograms.
    • Luggage fees vary depending on the number and size of additional pieces, please refer to Westbahn's official website for specific details.
  • Permitted Items:
    • Regular suitcases, backpacks, and travel bags.
    • Foldable strollers and wheelchairs.
    • Small musical instruments that meet carry-on size restrictions.
    • Bicycles can be transported for an additional fee, subject to availability and advance reservation.
  • Restricted Items:
    • Any luggage exceeding the size and weight limitations mentioned above.
    • Items that may cause harm, danger, or discomfort to passengers.
    • Explosives, flammables, corrosive substances, or other hazardous materials.
    • Large sports equipment such as surfboards, skis, and golf bags.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Pets are allowed on Westbahn trains.
  • All pets must be transported in suitable carriers or containers.
  • Dogs and cats are allowed on board.
  • Small pets such as rabbits, guinea pigs, and birds are also permitted.
  • Reptiles, insects, and spiders are not allowed on the train.
  • Pets must be well-behaved, non-aggressive, and not cause inconvenience to other passengers.
  • Passengers are responsible for their pet's behavior and must keep them under control at all times.
  • Pets must remain inside their carriers or containers for the entire journey.
  • Passengers must ensure that their pet does not disturb or endanger other passengers or staff.
  • Any damages caused by pets will be the responsibility of the owner.
  • Pets are not allowed in the restaurant car.
  • Passengers must clean up after their pets.
  • There may be additional restrictions or requirements for international trips, so passengers are advised to check with Westbahn beforehand.